Account and Order Data
No email address is required to create an account; a username and password are sufficient. An email address is optional. Please do not include unrelated personal information in your username or support tickets. Account credentials are used for authentication, while account status is used to display subscription benefits and handle service requests.
Order records include the selected plan, amount, payment status, and related transaction identifiers. They are used to confirm payment, deliver subscriptions, process refunds, and resolve order disputes. Usage and reset status are used for billing and benefit management, not to create a list of websites visited.
Text, screenshots, and error descriptions submitted in support tickets are used to respond to requests. Before submitting, please conceal passwords, unrelated payment details, and complete subscription links.
No-Logs Policy and Connection Handling
VPN94 does not store browsing history, lists of visited websites, or request contents, and does not create connection log files that could be used to trace an individual's online activity. Connection logs are not retained persistently or kept longer through log backups.
The service processes active connections and traffic as needed to route data and calculate usage. Temporary operational status is different from long-term browsing records; aggregated usage needed for billing does not include specific browsing destinations.
When troubleshooting, users may be asked to provide client error messages. Such ticket information is handled for support purposes and does not amount to continuous recording of all users' connection activity.
Analytics and Local Storage
Website analytics help us understand page visits, referral sources, and entry-point clicks so we can improve content and workflows. Analytics are limited to website usage; they do not cover other websites accessed through subscription routes and are not used to infer individual browsing activity.
Cookies and local storage are used to maintain login sessions, save language choices, and remember essential interface preferences. The user panel may store login credentials in the browser's local storage. After using a shared device, log out and clear site data as needed.
You can restrict cookies or clear local storage in your browser settings. Doing so may require you to log in again or reselect preferences. Restricting essential storage may affect panel features, but it will not delete order records stored on the server.
Payments and Required Disclosures
Payment methods include Alipay / WeChat Pay / USDT. The relevant third party processes each payment, and VPN94 updates order status based on the transaction result. Third parties may process payment account and transaction information under their own rules; please review their notices before paying.
VPN94 does not ask users to submit passwords for third-party payment accounts. When resolving payment or refund issues, provide only the information needed to verify the order. If disclosure is legally required, it will be limited to applicable requirements and data actually held. This does not result in the creation of browsing logs that VPN94 does not otherwise keep.
Data Retention and Deletion
Account data is retained while the service is provided. Order and refund records are retained for as long as needed to complete transactions, handle disputes, and meet applicable obligations. Support ticket data is retained while the support matter is handled and for any necessary review. When the purpose ends and there is no basis for further retention, data is deleted or anonymized.
Different data has different purposes and retention grounds, so this policy does not set a uniform retention period without verification. Deleting an account does not mean all transaction records are deleted at the same time. If any records must be retained, we will explain their scope and reason.
To access, correct, or delete account-related data, log in and submit a request through the user panel ticket system. Account ownership must be verified before processing to prevent accidental deletion or disclosure to others.
Policy Updates and Request Channels
Updates to this policy will be published on this page, and the last-updated month at the top will be changed. Important changes to data use or user rights will be announced on the website or in the user panel. Where a new purpose requires authorization, it will be obtained in advance.
If you have questions about how data is handled, visit the contact page for support options or submit a privacy-related ticket. Subscription terms and refund arrangements are covered separately in the Terms of Service and Refund Policy.